We build automation systems that actually work

METRAWEN gives businesses buried in routine AI employees and AI departments, from finding customers and closing sales to support and internal operations, and builds each system individually for the company instead of from a template.

About

Why METRAWEN exists

Small and mid-sized businesses with a steady flow of inquiries lose customers and money not because of their product,
but because of their processes

Hotels, clinics, salons, agencies, online stores, real estate and other businesses with routine work

01Inquiries are scattered across chats and messengers

02Replies are slow, and the customer goes to whoever answered faster

03Data and agreements live in employees' heads, not in a system

METRAWEN closes exactly this gap: we give businesses AI employees and AI departments that find customers, take them through to the sale and support them afterward, along with websites, chatbots, automation and analytics around them. Your team stays in control of the decisions.

01Who we help Businesses with a steady flow of inquiries and repetitive processes: hotels and villas, clinics and dental practices, beauty salons, agencies and B2B companies, online stores, real estate and similar businesses.Anywhere the speed of the first reply matters and routine work grows faster than headcount.We work with clients worldwide, in English and in local languages, taking each country's market into account.

02What we deliver We don't sell an abstract "system". We deliver AI employees for a specific role, or entire AI departments: from lead generation and first contact to sales, support, documents and internal reporting.Then we connect them into one whole and add what's needed around them: business packaging, websites, chatbots, CRM, process automation and analytics.We use every tool and technology available to cover nearly the whole cycle of improving a business, not just one part of it.

03The idea behind our positioning Automation should fit into your existing business, not force the business to fit a ready-made template.That's why we always build the system individually: sometimes it's one function, sometimes an AI employee replaces a whole role, and sometimes an AI department covers the work of several staff positions at once.

04Why it matters now Customers choose whoever answers quickly, to the point and in their language.AI employees take on routine cases 24/7, with no days off and no end-of-shift slump, while the people on your team focus on what truly needs their judgment.

Meet the founder

Founder · CEO

Dmitry Barinov

He started with the same routine our clients come to us with: inquiries lost in messengers, data spread across scattered spreadsheets, agreements kept in people's heads. That's where METRAWEN's mission comes from: to bring order to all of this systematically.

He personally oversees the key stages of every project, from the process review to launch, so solutions are built around the real business rather than a template.

METRAWEN isn't an agency selling abstract "automation". We work with AI employees, chatbots, automation and analytics every day ourselves, and we know where they really save time and make money, and where they only create the appearance of it.

Principles

How we work

Four rules every project is built on, from a small bot to a full AI department.

01Results, not features

We don't sell a pre-packaged set of features.Every AI employee or AI department is measured by a concrete result: how many inquiries stopped getting lost, how many hours of routine came off your team's plate, and when the implementation pays for itself. ROI in numbers

02Built for your business

We don't make one-size-fits-all solutions: the set of areas and integrations is put together around each company's processes. No templates

03Review first, then the solution

We start by looking at how your business actually runs, and only then propose what will make a difference there, not a standard feature set. Review → solution

04Decisions stay with the business

The AI employee handles routine cases on its own, and anything unusual goes to a person with full context, so you never lose control of your business. You're in control

We don't just take routine off your plate: in many cases an AI employee or AI department fully covers a staff position, whether that's one person, several roles or a whole department, with advantages over a human hire.

Works 24/7 No night shifts, weekends or vacations: it replies to customers equally fast at any hour.

Always at its best Doesn't burn out or lose motivation by the end of the day: the hundredth request gets the same attention as the first.

Learns fast A new procedure or scenario is rolled out by adjusting settings in days, not through weeks of onboarding.

Follows the rules precisely Carries out instructions without deviation and never skips a step, even under heavy load.

Speaks any language Writes messages and prepares documents in the customer's language instantly, with no translator and no hire for each market.

Adapts easily We change scenarios and rules to fit your business's situation without lengthy retraining.

Works many times faster Handles inquiries and routine operations faster than a person, at the same quality.

Covers an entire position It doesn't just help an employee: in many cases it fully replaces a front desk, support or sales role, or an entire department.

Let's build something together

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