AI employees and AI departments for business
We automate the routine work in your business so you can focus on growth.
AI employees and AI teams take over inquiries, sales, lead generation, marketing, support and reporting, from first contact to result. You make the key decisions. AI does the work.
15 minutesa review of your processesno sales pitch
We work with businesses of every kind
Businesses around the world already use automation
What eats up the day
Time drains the same way, in four directions at once.
Hotel, villa, clinic, dental practice, restaurant, beauty salon, store, agency, developer, manufacturer: winning customers, sales, service and internal operations look different in each, but in every one of them the daily routine rests on the same person.
- 01Lead generation
Finding customers by hand
A manager builds the list and finds contacts, reaches out first and tracks everything in notes or a spreadsheet, long before the first reply comes in.
- 02Sales
Manual follow-ups and upsells
Build a list, write the message, send it one by one, then separately remember who should get a repeat offer.
- 03Customer service
The same questions and reminders
Prices, availability, timelines and directions: the same answer gets typed again and again, and booking confirmations and visit reminders depend on one person.
- 04Operations
Copying data and the evening report
From the messenger to a spreadsheet, from the spreadsheet to the CRM and back, and the day's numbers get pulled together by hand at closing time.
Lead genSalesServiceOperations
of the workday goes to repetitive tasks
estimate from process reviewstasks and requests a day go through one person
service business, average shifthours a week spent compiling reports by hand
without a single data systemIllustrative numbers: we calculate the real ones when we review your business.
Transformation
What changes when an AI employee takes over the routine
It's not just replying to inquiries: an AI employee or a whole AI team takes on a real share of daily work, from finding customers to reporting, not a single function.
The same day, without you
The same four directions, but each one handled by its own role, not a single chatbot for incoming messages
Not one assistant for the whole team, but AI employees and AI departments that work in parallel to take the routine from those four directions off your plate: they find customers and reach out first, run follow-ups and upsells, answer inquiries and update the CRM, prepare documents and compile the report. Anything outside the rules goes to a person, with full context attached.
- 01Lead generation
Find customers and reach out first
They find prospects that match your criteria and make first contact, with no manual searching or cold messaging.
- 02Sales
Run follow-ups and upsells
They segment your customer base, write messages, send them on schedule and remind customers to reorder, with no manual work every week.
- 03Customer service
Handle inquiries and respond
WhatsApp, Telegram, LINE, email, website form, phone: one inbox instead of five windows. They understand the request and act on it: book, place the order or update the CRM record.
- 04Operations
Prepare documents and compile reports
They prepare invoices or confirmations, send payment reminders and compile the day's numbers every evening, with no one involved.
Why an AI employee instead of another person on staff
They work nights, weekends and holidays: a customer in another time zone gets an answer right away, not on Monday morning.
They reply within seconds on any channel, while the lead is still warm and before the customer goes to whoever answered first.
IntakeUnderstandingActionResult
Ten requests or a thousand in peak season: the workload grows, your headcount and payroll stay the same.
They don't burn out, forget procedures or leave with the know-how: the rules are set once and work the same way every day.
Routine tasks across all four directions: replies, bookings, campaigns, invoices, order status, reminders, the daily report.
Special terms, large deals, conflicts, exceptions: they reach a person already organized, with history and a proposed next step.
of routine tasks handled without a person
once the rules are set upseconds to the first reply, any time of day
including nights and weekendshours a week handed back to the team for work with people
illustrative estimateThe hours you free up aren't downtime, they're a resource: time goes into growth instead of routine. Here's how that adds up:
Illustrative numbers: we calculate the real ones when we review your business.
We'll review your processes and show you what can be handed to AI employees and what should stay with people.
Implementation pricing is set after the review and comes as a separate proposal.
Beyond incoming inquiries
From finding customers to reporting: AI employees built for your business
METRAWEN isn't only about answering incoming messages: for your business we cover lead generation, sales and internal operations the same way we cover support. The Hunter finds customers and reaches out first, the Sales Rep runs follow-ups and upsells, the Analyst and the Marketer track metrics and prepare campaigns, and the Content Manager and Designer handle materials for your website and social media. The set of roles is put together for each business, not pulled from a template.
Intake from every channel
Messages from messengers and forms land in one place instead of five different windows.
Finding and winning customers
Finds prospects that match your criteria and makes first contact, before a person needs to step in.
Answers to common questions
Price, availability, terms, opening hours: the things that get typed by hand ten times a day.
Documents, invoices and reporting
Prepares an invoice or confirmation, sends payment reminders and pulls the numbers into a report, with no one involved.
Deal management and upsells
Qualifies the lead, takes it through to checkout and suggests the next step, from a warm-up email to a repeat sale.
Internal operations and escalation
Assigns tasks to the team, routes unusual cases to the right people and hands them over with full context, not from scratch.
Industries
What AI employees and AI departments solve in your industry
Every industry has different tasks and gains, so the solution is built separately for each one, not from a generic template. Below is how it looks in specific scenarios: from the first message to the sale, the upsell and the report, tailored to your industry.
Hotels and villas
The AI employee answers booking and check-in questions around the clock while your team takes care of guests on site.
Check-in question at nightGuest gets an answer and a priceBooking confirmedConfirmation sent by email
Restaurants and cafés
The AI employee takes table reservations and delivery orders and answers questions about the menu and hours while the dining room and kitchen are busy with guests.
Delivery order comes in at 9:15 PMCustomer gets a confirmation and the totalOrder sent to the kitchen and the courierDelivery status updates itself
Clinics and dental practices
The AI employee books appointments and answers common patient questions so your front desk can focus on patients, not the phone.
Appointment request on a weekendPatient gets a time slotRecord created in the CRMReminder sent the day before the visit
Beauty salons and spas
The AI employee books appointments and sends visit reminders, cutting forgotten appointments and taking load off the front desk.
A client messages on Instagram in the eveningAn open slot is offered right awayAppointment added to the calendarReminder sent the day before the visit
Agencies and B2B
An AI sales department qualifies incoming leads and handles the first conversation while your team focuses on negotiations and closing.
Website inquiry arrives overnightLead receives qualifying questionsAnswers land in the CRM with a priorityA manager gets the lead with full context
Online stores
An AI support agent answers questions about orders, shipping and stock, taking the bulk of routine tickets off your support team.
"Where's my order?" question in chatStatus and tracking number sent right awayDetails checked against the carrierReply sent with no agent involved
Real estate (sales and rentals)
The AI employee handles incoming listing inquiries and schedules showings while the agent focuses on closing deals.
Listing inquiry comes in the eveningClient gets photos and the price right awayShowing added to the agent's calendarAgent gets a brief before the meeting
Don't see your industry? Request a consultation and we'll look at your specific case.
Implementation formats
From a single AI employee to an entire department
The format grows with your business: a single AI employee → an AI team → an AI department → a complete system. You don't have to start big: solve one task first and expand as the results come in.
AI Opportunity Audit
A full audit of your business processes and metrics: what to automate first and what to leave alone.
More about the auditAI Employee · Starter
One AI employee fully covers one role, such as inquiries, sales, booking, support or analytics, with no manual cleanup after it.
More about StarterAI Employee · Pro
A whole AI department instead of several staff roles: sales, support and paperwork running in parallel.
More about ProAI System (Custom)
A set of AI employees and AI departments combined into one system shaped around how your business is structured.
More about CustomDigital services
Website, brand and presentation: the foundation automation is built on
Websites, bots, competitor analytics and business packaging: we help with these too, before setting up what runs on the inside.
See digital servicesAI employee vs. a new hire
We don't just take routine off your plate: in many cases an AI employee covers an entire staff position
METRAWEN isn't just an assistant for your team: AI employees and AI departments take on the role of one specialist, several, or a whole department where it makes sense, with advantages a human hire doesn't have.
Works around the clock
Replies to a customer at 3 AM as fast as at lunchtime, with no night shifts or overtime.
No weekends or vacations
Holidays, sick days and vacations don't leave gaps in customer service or internal processes.
Always at its best
Doesn't burn out, doesn't lose motivation late in the shift, and gives the hundredth request of the day the same attention as the first.
Trained in days, not months
A new scenario, script or procedure is rolled out by adjusting settings, not through weeks of onboarding and repeated explanations.
Speaks your customer's language
Writes messages and prepares documents in the customer's language instantly, with no translator and no separate hire for each market.
Gets tasks done faster
Handles inquiries, documents and routine operations several times faster than a person, at the same quality.
The format, whether one AI employee per function or an entire AI department instead of several roles, is chosen during the AI Opportunity Audit based on your needs.
Talk about what fits youHow we work
From reviewing your processes to launching the system
The same path for every format, from an audit to a full AI team: the scale changes, the approach doesn't.
A full review of your business processes
We look at the whole business, not just the routine: lead generation, sales, service and internal operations. How much time and money each process takes, and exactly where the business loses customers and profit.
Plan and priorities
We show you a map of growth opportunities with a specific solution for each: a website, a bot, a single AI employee or an entire AI department, with estimated timelines, budget and expected return for every step.
Implementation
We set up the AI employee, AI department or system around your channels, CRM and tools, without pausing your business and without manual double work during the transition.
Testing and handover to your team
We test scenarios on real conversations and cases, and show your team how to work with the system and when a person steps in, so you stay in control.
Support and growth
We review results together using real numbers, fine-tune scenarios and extend the system to new areas and roles as your business is ready.
FAQ
What people usually ask before getting started
We give you an exact price after a free process review. It depends on the format (an audit, a single AI employee or a complete system of several AI departments) and on how many areas the AI employees cover. There's no fixed rate on purpose: the price is always tied to the actual scope of work.
From a few business days for a process review to several weeks for a complete system, depending on the format. You'll find rough timelines in the "Implementation formats" section above.
It depends on the role. An AI employee does more than take inquiries and answer common questions: it can handle first-stage sales and lead qualification, find and warm up prospects like a hunter, prepare content and campaigns for marketing, and manage documents and reporting. In the AI department format it covers several of these roles in parallel. Where a task follows a clear process, the AI employee handles it completely and often replaces an entire staff position rather than just helping someone. Unusual cases and decisions that need a specific person's context and authority always go to a human with the full picture, so your team stays in control where it matters.
Businesses of every kind: we build AI employees and AI departments around your processes, not around a specific industry. We most often hear from hotels and villas, restaurants and cafés, clinics and dental practices, beauty salons, agencies, online stores and real estate, and you'll find examples of what AI employees solve in the "Industries" section above. If your field isn't listed, that doesn't mean the solution won't fit: let's discuss it during the free review.
Automation comes first, but if your website, branding or content keep your business from making the right impression, we help with that as well. See the "Digital services" section above for details.
Yes. We build the system around the tools you already use rather than replacing them without a reason. We discuss the specific integration during the process review.
If the routine is concentrated in one role, for example inquiries are getting lost, sales stall before payment, or prospecting is done by hand, Starter is usually enough: one AI employee for that function. If the routine is spread across several processes at once, like sales, support, marketing and documents, it's more often Pro: an AI department instead of several staff roles at once. Custom is for when several business lines are involved or there are non-standard integration and security requirements. We determine the exact format during the AI Opportunity Audit instead of guessing up front.
Yes, and it's one of the practical advantages over a person: the AI employee writes messages and prepares documents in the customer's language instantly, with no translator and no separate hire for each market. This matters most for businesses serving a multilingual audience in Asia, Europe or any other international market.